FAQ

BellaShine IPL Hair Removal Handset

What is the difference between IPL and Laser Hair Removal?
IPL uses a broad spectrum of light with multiple wavelengths, while laser hair removal uses a single focused wavelength of light. This means that IPL can target a wider area of skin in one pulse. Energy, frequency, and hair color all impact the treatment's efficacy, while the light source itself plays a minor role.
Is the treatment painful?
Compared to laser hair removal, IPL is typically safer and less painful. IPL emits light across multiple wavelengths, unlike a laser's single wavelength. You may feel mild tingling in sensitive areas, but it should not be painful.
Are there any side effects?
There are no side effects. Using US high-intensity pulsed light (HIPL) technology and LuminousHeal optical filters, this device filters out harmful light like UV rays, allowing only beneficial light to reach hair follicles.
Is the hair loss permanent?
With regular use, you can expect around a 96% reduction in hair growth. The device targets hair in the 'anagen' growth phase. Maintenance treatments every 1-2 months are suggested.
How to use this remover?
Use the BellaShine hair remover in two steps: shave the area, then press the device against the skin to emit light to the hair root. Use it three times a week for the first two weeks, then twice a week for the next two.
Who can use BellaShine Hair Remover?
This device is suitable for skin types I to V on the Fitzpatrick Scale. It treats dark blonde to black hair but is not recommended for very dark skin (type VI) or light blonde, red, or grey hair.

LuminousHeal Wireless Facial RF Skin Tightening Device

Does the preparation gel & mask come with the device?
Yes, we provide a free gel and mask with the facial RF device.
Which parts of the body is this device suitable for?
Suitable for most face areas, including around the eyes and neck, but avoid using it on lips, eyeballs, eyelids, eyelashes, and throat.
Are there any side effects?
There are no adverse effects on the skin.
How often should the RF device be used?
RF mode can be used daily for 3 minutes at night; DA mode, for 5 minutes in the morning 3 times a day; DP mode, 1-2 times a week at night for 5 minutes.
Do I have to use the nourishment gel? Can I use my own gel?
We recommend using our specialized gel and mask products.

Shipping and Order

How long does shipping take?
Orders are processed within 1-2 business days. Shipping typically takes 5-7 business days, though carrier delays can occur.
How much is shipping?
We offer free express shipping worldwide!
How do I track my order?
A tracking number will be sent to your email once your package is shipped.
Will I pay customs?
Most orders have no customs charges, but they may vary by country and are beyond our control.

Return

What is your return policy?
LuminousHeal offers a 90-day refund policy. Please contact customercare@luminousheal.co to start your return process.
How long does it take for me to get my refund?
Refunds are processed within 3-5 business days after inspecting your return. Confirmation will be emailed to you.

Payment

What are the payment options available?
LuminousHeal accepts PayPal, MasterCard, Visa, etc.